Following the cancellation of the 2020 Manchester Half Marathon on Sunday 11th October, we realise you might have some additional questions. You can find the answers to some of the most common here:
You are able to transfer your entry to somebody else if you don't want to/are unable to join us next October. This can be completed via your online entry portal.
To access your account, follow this link or copy and paste it into your browser https://myevents.active.com/. Once logged in, scroll to find the Manchester Half Marathon event and select ‘Transfer Registration’. You will then be required to input the new participants email address. Once you select to transfer your entry to another person, they will receive an email to accept the transfer. The new participant needs to complete the registration process, including payment of the full entry fee at the time of registration. Once this has been completed, the original participant will receive a refund of their entry fee, less the £10 transfer fee.
If you are unable to take part in 2021 but would like to donate your entry fee to one of our charity partners please click here. Please note this means we will not defer your place to 2021 and instead of receiving a refund your entry fee will go directly to your chosen charity. Thank you so much for your support.
- Cancer Research UK
- Alzheimer’s Society
- The Christie
- Royal Manchester Children’s Hospital
In light of the extraordinary circumstances, we are not going to enforce our rights under the terms and conditions in our contract (which state no refund payable), and will be offering a refund instead, minus a small (£5) administration fee.
To apply for a refund, please notify us by completing this registration form.
After careful consideration we have decided not to offer this as a direct replacement for the 2020 Manchester Half Marathon, and will be focusing on delivering the full experience on Sunday 10th October 2021.
If you were running for one of our official charities and associate charities, and had taken a place from them, you will still have the option to defer to 2021. If you would no longer like to take this place for your charity, you must select the refund option linked here and contact your charity to make them aware as well.
At this stage we are still working out exact details, but we are fully expecting it to be the same incredible experience that we had planned, including our fantastic flat course, and famously friendly atmosphere.
Following government guidelines, we are of course considering social distancing measures, health and safety protocols and any additional measure to guarantee the safety of our participants.
Any packages you purchased for the Manchester Half Marathon on Sunday 11th October, will remain valid should you transfer your entry to 2021. If you want to be refunded, each part of your bundle has a different process, see below for the process for each item.
Your iTAB medal personalisation will be transferable to the 2021 event, any other event run by us or any other running event worldwide. For further information contact firstname.lastname@example.org.
You may have already received your item, for some this may still be on the way. Our normal returns policy applies, and you have a 14 day window from receipt of your goods within which you can return your product to us for a full refund. Please note that only unused products in original packaging can be returned. Finisher Hoodies will be carried over to 2021 event, or refunded depending on customer new entry choice.
For more details on how to claim your refund click here https://www.humanraceshop.com/delivery-returns/
AWOL Adventure are third party photography platform. Your pre-order photography bundle with AWOL Adventure will automatically be transferred to the 2021 Manchester Half Marathon. Alternatively, if you do not wish to use on this event, you will be able to apply for a credit note from AWOL for use on another event.
Details of their terms of sale can be found here: https://www.awoladventure.com/terms
AWOL Adventure will be contacting customers who have purchased a photo bundle directly with information on their next steps.
To find out how to reset your password please follow the steps here.